Terms of Service

Please refer to the following policies for all services and sales from the online channels, and also land-based.

Consultation

15 minute complimentary online consultation is offered 1x per person

Additional consulting online or in-clinic is available subject to availability. for $75 - for up to 30 minutes.

Medical Screening

Medical screening/disclosure form is necessary for most procedures to ensure suitability for treatment. An updated consultation may be required from time to time for ongoing clients. Changes to medical conditions should be reported.

*Update: If you have any symptoms of an illness, or have a communicable illness, do NOT come to the clinic, instead email info@facemaster.ca, or text: 581-505-0138, or leave a voicemail at 506-713-FACE (3223). See COVID below.

A 30-day Quote / Approval To Book/ Treatment Plan may be issued by the Clinician following consultation and screening if procedure is deemed appropriate for the client.

Booking Process and Reservation Fee

Once a date is desired, Clients will receive an online link to complete reservation, and are responsible to make note of date/time. Payments and online forms should be completed on date provided in order to confirm each requested appointment. Link will expire the same day as requested.

Reservation/Administrative Fees are separate from procedural cost and are non-transferrable/non-refundable to additional dates/procedures as per Treatment Plan Contract. Fees offset administrative costs/clinical time lost by the clinic in the event of cancellation or no shows. These apply to ALL regular bookings, accounts are secured by credit card/prepayment. Accounts balance must be fully paid 24 hours in advance of appointment.

Cancellations and No-Shows

Please - DO NOT CANCEL UNLESS ABSOLUTELY NECESSARY! We commit consulting and clinical time, supplies and administrative work for each appointment, which is reserved in-trust while we turn others away from the costly, reserved time slots.

Rescheduling: Clients who cancel their original Regular Procedure appointment, at least 2 business days prior to their session, may request to reschedule. Reschedules are not guaranteed to be available. We may, at our discretion, offer a 2 week grace period of original reservation date to reschedule - otherwise a new appointment is required - Reservation fees apply. Rescheduling may be offered one time - for the same procedure only.

Credit: Prepaid Regular single procedures only - if cancelled with adequate notice, may be issued a non-transferrable credit note for the same procedure valid for 1yr. Reservation fees apply.

Healing Assessments: may/may not be rescheduled at clinic discretion. Limited time specials or promo sessions are not rescheduled/refundable.

Late Cancellations Policy: Within 2 business days: 50% of ordered treatment billed to credit card on file, including fees outstanding as per Treatment Plan Contract. $100 Reservation/Cancellation Fees applies for complimentary procedures. Clients are required prepay the full balance to schedule future appointments. Within 1 business day: 100% off ordered treatment billed to credit card on file, including fees outstanding as per Treatment Plan Contract. $100 Reservation/Cancellation Fees applies for complimentary procedures. Clients are required prepay full balance due to schedule future appointments. No exceptions.

Prepaid Package Series: Late cancellations/no-shows result in loss of session in the series. $100 Reservation/Cancellation Fees applies for complimentary procedures. Complimentary bonus applications have no cash/transferrable value.

2x late cancel/no show: or repeated reschedules may required to prepay all requested services or may be referred out.

Late cancellation fees will be applied to accounts automatically.

Late Cancellations/no shows on complimentary or bonus sessions renders us unable to offer additional future complementary services/products.

IN THE EVENT OF AN UNFORSEEN CLINIC CLOSURE: due to inclement weather/illness/maintenance or scheduling conflict we contact clients to provide alternate dates without penalty.

Payment

Payment agreements are outlined in Treatment Plan Contract. Payment in-full required prior to commencement of any procedure.

There are no refunds due to the nature of the procedures. Outstanding unpaid balances on account ordered or completed products or services will be charged to card secured on file. Unpaid balances sent to collection.

Products are non-refundable, and special orders must be paid in full at time of order.

Regular Procedures

A regular procedure is one full-length, full-price, standard procedure. This does not include discounted, mini, custom, corrective, colorboost, touchup, multi package or otherwise. Ask for clarification.

Pricing

No prices/fees are guaranteed, and subject to change without notice. We do not routinely offer nor are we obligated to provide any free products, services reservations, or supplies. Special offers are limited time and availability. Complimentary sessions may be offered or cancelled at clinic discretion with no cash/refundable/transferrable value and no future obligation.

Treatment Plan

Treatment plans and records are created for every client and consist of:

Consultation/Medical Screening Disclosure and Considerations
30-day Quote and Approval to Book
Reservation Fees/Application Fees
Preparation Instructions
Pre/Peri/Post Clinical Photos
Informed Consent Agreement
Treatment Plan Contract
Presentation and Treatment Observances
Aftercare Instructions and Healing Observances/Side Effects
Maintenance Agreement/Instructions and Timelines
1 Year Current Client VIP Status from last treatment

Quote refers to the Treatment Plan: client requests, clinic recommendations, treatment timeline, pricing, fees, and maintenance. Treatment plans are contracted terms, and are not re-negotiated after agreement. Should a client wish to discontinue treatment prior to completion, or is non-compliant with accepted contract terms, the contract will be void with no refund nor any future service obligations.

Application

Informed Consent Agreement is executed prior to application. This contract renews automatically with each subsequent application.

A regular procedure is ONE application at full-price, full-length procedure. See REGULAR PROCEDURES above for more details.

Corrective procedures custom and targeted applications are by quote and subject to change.

All clients agree to comply with prep and aftercare instructions for best possible outcomes.

Products

Products for sale online, special order, and in-store. Oustanding balances on orders not paid within 5 days will be billed to card secured on file. See Store for details. No returns nor exchanges on skincare.

Property

Access to the private, licensed Clinic property is granted by appointment only. Attending clients to arrive at the specific assigned appointment time only and proceed directly to the Clinic via signs and directions. We ask that clients do not share address to friends and family for drop-ins. All visitors must be preauthorized time and date. Please take care to adhere to driveway and path to clinic, not to disturb neighbors or residents nor visit the private residence or wander attached property at any time. Large dogs are on premises, enter at own risk. Property under 24/7 security and monitoring trespassers are reported. Failure to follow directions may result in referral out and loss of any prepayments.

Observers

Please do not bring children, pets or observers. For safety, application takes place in a controlled, sterile environment. This is a lengthy procedure, that requires the focus of the clinician, and client comfort/privacy.

Clients may bring headphones and phone for entertainment during application.

Food and Drink

Eat a light meal, and arrive hydrated and with a water bottle. The consumption of food and drink is prohibited in the clinic out side of water.

Photographic Rights

Clinical photos are taken of every client procedure. Our Standard quoted pricing is offered in consideration of the inherent educational and promotional value of client before and after photos. Face Master holds the right to publish before during and after photos of all client procedures given this Pricing, these photos may be taken in-clinic or submitted by the client. Photos will be cropped to industry specs by request for increased anonymity. Not all photos or clients or treatments are shared.

Model photos are not cropped/case studies and are subject to different contract terms.

*client may request - in advance of treatments only - that photos remain in clinical file only. Subject to additional contract - Treatments of this type will NOT qualify for Standard quoted prices. This option is offered at our discretion*

Records

We maintain clinical records on-site, and are kept in consideration of HIPAA regulations. Clinical photos are required either taken in clinic or by client. Please refer to Photographic Rights.

No Guarantee

Due to the nature of biology and procedure, pigment implantation/retention, level of therapy results, and longevity are not predictable nor guaranteed. We can estimate, but not exactly predict, healing, colors and results per client. Refer to Informed Consent Agreement. Transparency in consultation and adherence to pre and post instructions is vitally important.

Risk

Expectation is discussed with and reasonable outcomes are communicated with all clients. Every procedures carries inherent risk. Risks include those associated with trauma to the skin, such as swelling, bleeding, bruising, prolonged healing or redness, infection and scarring and pigmentary changes. Other risks include how our own biology responds, such as unpredictability of pigment implantation, color, retention or longevity. Occasionally a client will change their mind or become dissatisfied on colors or placement chosen, or their body's reactivity or retention... normally due to abandonment of treatment, lack of timely establishment or poor maintenance.

These risks are outlined in Informed Consent Documents, and discussed with the clinician. All clients are deemed to have accepted all Terms of Service, and any and all risks associated with these procedures.

Right of Refusal

We hold the ultimate right, at any time, to deny or cancel any service at the clinician or clinic's professional discretion.

Non-compliant clients will be cautioned on the risks of non-compliance, and may be referred out.

Clients with adverse medical issues may require medical clearance prior to any work, we always defer to medical professionals.

We cannot guarantee availability of future appointments, specials or maintenance sessions. Complimentary sessions may be offered or cancelled at clinic discretion with no cash/refundable/transferrable value and no future obligation.

We have a zero-tolerance policy against abuse with no refund. Spam, hate speech, hostility, vulgarity, etc are not tolerated and will be cancelled/blocked without notice or further obligation..

Health Board and FDA

Cosmetic products, ingredients, procedures and devices (those that are not intended to diagnose, treat or cure abnormal conditions or health problems) are traditionally not approved by these bodies.

Again, they do not endorse these cosmetic applications, and may caution or warn consumers against use of: Tattooing, Microneedling, BB Glow, Pigments to be implanted the skin, and many other cosmetic dermal procedures and applications.

All clients receive Informed Consent documents, which states risk and accept these terms of their own free will.

Our clinical technicians are fully trained in paramedical procedures, certified and insured. We do not offer superficial Salon Cosmetology Services at all. No hair, makeup, nails, waxing etc nor any service that falls under cosmetology regulations. We do not, at any time, offer to diagnose, treat or cure any disease, nor do we represent ourselves as medical experts. We do not offer surgeries, nor injections.

Covid and Sickness Protocol

The clinic follows all current regulations regarding covid precautions, and may institute additional precautions for the health and safety of both clients and staff.

In the event of cancellation or closure due to covid regulations, appointments will be rescheduled. Sick individuals must take 5 days isolation from the date we are notified. Client with covid must also test negative prior to a new appointment. We may, subject to currently available space, allow one reschedule within 2 weeks, as per Cancellation Policy above. More info on covid precautions here. Regular Administrative/Reservation Fee policies still apply